GFK-System: Typo3 Template
Christian Godderis
Deutsch  English

On-site Services

For reliable operation of your communications structure and UC solution

TASK

UC solutions and communication infrastructures guarantee efficient support for your business processes. The features and accessibility of the systems and networks constitute the foundation for smooth communication and consequently greatly influence the success of a business. Your various company locations and consequently unequivocal network structures between those locations require quick reactions and reliable servicing when the demands change or problems arise. The crucial importance of smooth communication streams in your main offices and data-processing centres make the on-site service a necessity. In order to keep your internal and external customers happy you are presented with the task
of establishing the optimum balance between network operations (NOC) and the on-site service.

YOUR BENEFIT

Operational Reliability
With our on-site specialists – whether permanent or as needed – we safeguard the live operation of your communications infrastructure and UC solution to the highest possible degree.

Easing your Workload
Our competent on-site specialists enable your IT management to concentrate on its own main tasks.

High Level of Availability
The on-site service concept customized to best suit your individual needs enables an efficient and costeffective reaction in the event of a problem through a quick and precise on-site response.

GfK System GmbH…
…provides a highly qualified pool of on-site resources – nationally as well as internationally! Our central scheduling manages the optimal applications of our on-site resources supported by a software tool.

OUR DELIVERABLES

GfK System GmbH not only provides on-site services for your entire voice infrastructure (TDM, IPT and UC applications), but also for network components in the area of LAN and end devices.

Basic Services

  • SLA conformant on-site reaction time
  • On-site error diagnosis
  • On-site recovery
  • Installation of SW updates
  • Functional testing on-site
  • Acceptance and completion notification

Optional Services

  • On-site supply of spare parts
  • On-site inventory assessment
  • On-site change requests and relocation (MACs)
  • System tests
  • Configuration checks
  • Securing Backups
  • Roll-out-Services
  • Body-Leasing (permanent on-site specialist)

We are certified for:


The new Avaya Flare